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US Product Return/Exchange Policy & Instructions

We handle returns on a individual basis with the ultimate goal of making sure our customers are happy. If you are not completely satisfied with your OP//TECH USA product, we will be happy to allow you to return or exchange the item within 30 days from the date of purchase, for a full refund or exchange (excluding shipping charges).

 

The following conditions must be met for a return or exchange to be accepted:

·        Item(s) must be unused and resalable

·        Item(s) must still be in their original packaging with all tags attached

·        Item(s) must not be damaged or show signs of wear or a full refund may not be possible

·        Write the reason for return on the invoice included with your original shipment

 

*Please note that we cannot accept returns or exchanges of clearance or sale items.

To complete a return, send the product with proof of purchase and your information to us at:

 

Attn: Returns
OP//TECH USA
304 Andrea Drive
Belgrade, MT 59718

 

We will send a confirmation email once item(s) have been received. Customers are responsible for all return shipping costs. Once your item has been processed and approved, a refund will be issued within 5-7 days to your original form of payment.

 

For Customer Support or additional questions, please email us at: info@optechusa.com

International Product Return/Exchange Policy & Instructions

If you are an international customer (outside the US) who purchased an OP//TECH USA product directly from us and would like to initiate a return or exchange, please send us an email with your information/request and we will do our best to accommodate.

Email: info@optechusa.com